Refund & Return Policy (Thailand only)

Effective from · 20 September 2026

Every vintage piece we sell is one of a kind — hand-picked, cleaned, and quality-checked before it ships. You can count on receiving a beautiful, clean dress that has been carefully restored to stay as close to like-new as possible.

1. Overview

Because every piece is one-of-a-kind vintage, we generally can't accept returns for fit, colour, or change of mind. That said, if there is a quality issue or the fault is ours, we'll always take good care of you.

2. When we can't accept a return or exchange

Vintage pieces may carry small traces of time — a tiny flaw, or a repair that is unnoticeable or hidden and doesn't affect the garment's strength
Fit doesn't suit — please always check the measurements on the product page before ordering
Colour on screen differs from real life — colours may vary slightly between screens
Pieces already altered to your request through our alteration service
Change of mind after delivery

3. When a refund or exchange is possible

An obvious or significant flaw that wasn't disclosed on the product page
We shipped the wrong piece
The parcel was lost in transit

4. How to start a return

Contact us within 3 days of receiving the parcel, with photos of the issue. We'll reply and assess it as soon as we hear from you.

If we agree to a return: ship it back with a tracked courier and keep the receipt until we've received and inspected the piece.

Return shipping is the customer's cost, except when the issue is our fault.

5. How refunds are paid

Once we confirm the return, the refund goes back through your original payment method (Stripe refunds to the card or PromptPay) within 5–10 business days. The exact timing depends on your card issuer.

6. Contact us

If you have any question before ordering — beyond what's in the product details — just message us on LINE @tmisyd ^^